This candle warmer is awesome. The crystal shade is really pretty. I have a few around the house, but this one has adjustable height to accommodate taller candles unlike most others. Adjustable height is a surprisingly useful/necessary feature! The packaging is simple - it comes with the warmer and two bulbs. The bulbs are the old-style halogen bulbs for desk lamps that give off a lot of heat. I’m glad it includes a spare bulb because I don’t even know where you can buy those anymore. It’s easy to set up - you just install the bulbs, plug the warmer into the wall, and then set a candle down on it and turn it on. Just like the old halogen bulbs, be sure to avoid touching the bulb with bare hands. Use a cloth to install the bulbs so you don’t get hand oil on them - it will shorten the bulb life. At full power, the candle starts melting within minutes. Be sure to adjust the height so the bulb isn't too far from the candle. The controls are simple. There’s an on/off switch, a brighter/dimmer switch, and a timer option. It has a 2/4/8-hour timer, which are just too long. I wish it was more like 30 minutes, 1 hour, or 2 hours. But overall, I love this candle warmer and I highly recommend it.