Overall this is a nice little oven. It is large enough for 12" pizza or four slices of bread for cheese melting.I like the controls a lot. The knobs are firm but easy to turn. Easy one switch for on/off. The lighted switch makes it easy to tell if it's on or not.I was surprised how well it did with biscuits or cornbread, I could reduce cooking times by a couple of minutes.The outside doesn't get as hot as I expected. The front left top corner does get pretty hot but there's a heat warning sticker there. The sides, back and underneath stay pretty cool.I gave 4 instead of 5 stars due to the channel the grill rides on. When you are inserting or removing the grill it is very easy to bind up on the screws that secure the channel to the side walls. You have to be careful and jiggle it as it passes the screws. It shouldn't have the screws in the actual channel.Also, the left side upper heating element supports were bent on arrival. I straightened them pretty well and the heating element still works fine but better support for shipping is needed.